Refund policy

Returns

We accept returns of unopened packages within 30 days of delivery. The package must come back sealed, exactly as it arrived. A 10% restocking fee is deducted from the refund for these returns.

Exchanges

Want a different piece, color or size? Exchanges have no restocking fee. Send the unopened package back within 30 days of delivery (return shipping is paid by you) and we ship the new piece to you for free. If the new piece costs more, we send you a payment link for the difference; if it costs less, we refund the difference.

Gifts

Received a Cohen Jewels piece as a gift? Email us with the order number and we will arrange an exchange. We never share the price paid with the recipient.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with a photo. We will replace the item or refund you in full, including shipping. You do not need to return it unopened in this case.

What cannot be returned

• Packages that have been opened, unless the item arrived damaged, defective or wrong.
• Packages returned more than 30 days after delivery.

How to start a return

Email admin@cohenjewels.com with your order number. We will reply within 1 business day with the return address and instructions. Return shipping is paid by you unless the item arrived damaged or we sent the wrong item.

Refunds

Once we receive the unopened package, we will refund the original payment method, less the 10% restocking fee, within 5 business days. Damaged, defective or wrong items are refunded in full with no restocking fee. Your bank may take a further 3 to 10 business days to post it.

Cancellations

Orders can be cancelled for a full refund as long as they have not shipped. Email admin@cohenjewels.com as soon as possible with your order number.

Questions

Email admin@cohenjewels.com or call (972) 275-9074, Monday to Friday, 9am to 5pm Central Time. Cohen Jewels is operated by Ivera Systems LLC, a Texas limited liability company.