Shipping policy

We currently ship to addresses in the United States only.

Delivery times

Each product page shows the delivery estimate for that item. Estimated delivery dates are also shown at checkout before you pay.

Standard shipping (free): 6 to 14 business days after your order is placed. This includes 3 to 5 business days to prepare and pack your order. Every package is tracked door to door.

Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2pm Central Time are processed the next business day.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking may take 24 to 48 hours to show its first scan.

Holiday ordering

Hanukkah 2026 begins at sundown on Friday, December 4. Order by 2pm Central on Monday, November 9 for delivery before Hanukkah. Orders placed after that date are not guaranteed to arrive in time.

Shipping costs

Standard shipping is free on every order. There are no hidden fees. The price you see at checkout is the price you pay.

Lost or delayed packages

If your tracking has not updated for 10 business days, or the package is marked delivered but has not arrived, email admin@cohenjewels.com with your order number. We will open a trace with the carrier and, if the package cannot be located, send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.